发布于: December 14, 2017 / 33

Job Summary

 

As a Tech Support, you play a vital role in the branch's daily operation. We are seeking for responsible, patient and energetic technical problem solver.

 

Responsibilities and Duties

 

* Assist walk-in customers with technical or product issues in a friendly and enthusiastic manner

 

* Assist customers with system setup and product configuration via phone or remote system

 

* Guide customers with troubleshooting process and provide solution for product problem

 

* Guide customers with RMA process, policies; follow up with RMA status

 

* Test and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer

 

* Record customer support cases and maintain record, report and suggest for better operation and product improvement.

 

* Support sales team in a timely manner, provide update information to Sales

 

* Maintain network and phone service stability, solve any technical issues that might disrupt business operations

 

Qualifications and Skills

 

Experience in troubleshooting and installing CCTV systems is preferred!

 

* Knowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers

 

* Good communication and phone skills, bilingual is preferred

 

* Able to take multi-task and work under pressure

 

* Good English written skills

 

Benefits

· Paid holidays and vacations

· Medical Insurance

· Positive, productive fast-paced work environment

 

Career growth opportunities-- Promotions

工作地点:College Point/ Plainview 邮箱地址:[email protected] 总部: 50 commercial st, Plainview, NY 11803 任何疑问请致电纽约总部:516-806-0892

TAGS
EasternCCTV