As a Tech Support, you play a vital role in the branch’s daily operation. We are seeking for responsible, patient and energetic technical problem solver.
Responsibilities and Duties
* Assist walk-in customers with technical or product issues in a friendly and enthusiastic manner
* Assist customers with system setup and product configuration via phone or remote system
* Guide customers with troubleshooting process and provide solution for product problem
* Guide customers with RMA process, policies; follow up with RMA status
* Test and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer
* Record customer support cases and maintain record, report and suggest for better operation and product improvement.
* Support sales team in a timely manner, provide update information to Sales
* Maintain network and phone service stability, solve any technical issues that might disrupt business operations
Qualifications and Skills
* Experience in troubleshooting and installing CCTV systems is preferred!
* Knowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers
* Good communication and phone skills, bilingual is preferred
* Able to take multi-task and work under pressure
* Good English written skills
· Paid holidays and vacations
· Medical Insurance
· Positive, productive fast-paced work environment
Career growth opportunities– Promotions